Welcome to Care Convene Support

NOTE: If you are able to log into the Care Convene application on your mobile device, please use the "Report a Problem" option under 'Settings'. This is the best way to report an issue as it provides a more comprehensive set of troubleshooting information.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

A valid email address (the one registered to your Care Convene account) is required to submit a ticket.

Operating Hours:

Mon-Fri 7am-7pm EST

Tickets logged after hours will not be received until the following business day.  

Thank you for your patience!

DISCLAIMER: Please DO NOT include any sensitive personal health information in your ticket.